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Eliances Heroes

Sep 12, 2022

Eric and Jake sit down to talk about how having their agents work from home has benefitted their company, and what this setup could look like in the future in this episode of the Contact Center Cactus Chat.


Sep 7, 2022

In Part 2, Jake and Eric give us an even more in-depth look into what goes on behind the scenes at outsourcing companies like Pac Biz,addressing business challenges in hiring,training,staffing and more.


Aug 24, 2022

Eric and Jake talk about a common challenge their clients face around the customer experience when shifts are missed by their local staff and what Pac Biz has done to solve it for their clients in this episode of the Contact Center Cactus Chat with Eric Mulvin.


Aug 16, 2022

Eric and Jake wrap up the story of how Pac Biz started to grow. We talk about how Jake has been a part of that from call center agent to Operations and Account Manager in this episode of the Contact Center Cactus Chat.


Eric Mulvin, Contact Center Cactus Chat, The Pac Biz Story Part 1

Jul 11, 2022

For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen to how Eric started from one small business to another to get to what Pac Biz is now in this spisode of the Contact Center Cactus Chat with Eric Mulvin.