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Eliances Heroes

May 23, 2023

Eric Mulvin, Talking About Company Culture, Contact Center Cactus Chat. Eric sits down with the first person he has ever hired at Pac Biz, director of company culture Kiezia, as they go over how the growth and retention of the staff impacts customer experience and turnover.

Apr 29, 2023

Eric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus Chat. Eric and Jake are back to conclude their 8th Anniversary Series with an amazing topic that is sure to bring your service company to where it should be. 

Apr 18, 2023

Eric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus Chat. Continuing on their 8th Anniversary Series, Eric returns to the Philippines with Jake to go over how contact centers like Pac Biz help startups, and mom and pop companies alike with their operations.

Apr 5, 2023

Eric continues his conversation with Pac Biz Talent Acquisition Manager Cathy Belen. Find out how you can find the right people for the right positions at your company in this episode of the Contact Center Cactus Chat with Eric Mulvin of Pac Biz. 

Mar 17, 2023

Getting to Know SmartMove Systems with Jason Lawrie on the Contact Center Cactus Chat. Eric sits down with SmartMove CEO Jason Lawrie to find out how their company elevates taxi & transportation businesses in Australia and all over the US, especially helping those with small fleets.